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Mentor Graphics Expands on Award-Winning Customer Support with New Web-Based Offerings
WILSONVILLE, Ore.--(BUSINESS WIRE)--Oct. 8, 2001--Mentor Graphics
Corporation today announced new customized Web-based support services
that provide customers with the most crucial and up-to-date
information required to keep design teams on track and on time.
Mentor Graphics SupportNet(TM) is a full-service password-access
Web site offering a range of technical information and product updates
tailored to the needs of each customer, as well as advanced
interactive features such as online discussion groups for customers
and personalized e-mail notification of product updates.
SupportNet is backed by Mentor's Customer Support Division, which
has again received the prestigious Software Technical Assistance
Recognition (STAR) Award from the Service and Support Professional
Association (SSPA). This achievement marks an unprecedented fifth win
in the Complex Support category for a company in any industry, and
places Mentor Graphics in the exclusive company of Hall of Fame
Lifetime Achievement Award winners. The Complex Support category
acknowledges companies that consistently provide a superior level of
support for software used in high-end, mission-critical applications
in fields such as engineering, science, telecommunications and other
technical environments.
As design complexity causes tool complexity to increase,
after-sales customer support has become a critical factor for users.
More than 60 percent of respondents to EE Times' 2001 EDA Brand
Awareness Study ranked quality of after-sales support as the most
important attribute when selecting an EDA vendor. Best-in-class
support must be responsive, accurate, and tailored to meet the varied
needs of each design team. Mentor Graphics addresses these
requirements through its comprehensive SupportNet offerings.
``Customers need to know that, no matter the time of day, they can
get the support they need,'' stated Tom Floodeen, general manager,
Customer Support Division, Mentor Graphics. ``Designers require
immediate response and follow-up to their support issues and the
assurance their tool vendor is focused on solving those issues. Just
as importantly, this information needs to be provided through a global
medium the entire design team can access. Through SupportNet, Mentor
Graphics is making customer support as accurate, accessible and
specific to each customer as possible.''
``Mentor's SupportNet allows our designers worldwide to quickly
resolve critical software issues,'' said Nick Barbin, president,
Optimum Design Associates.
Mentor Graphics SupportNet addresses key industry support needs in
several unique ways:
- Globalization: Mentor Graphics offers customized SupportNet
sites for specific global customers, providing crucial design
information specific to each location to help them be
successful. SupportNet Forums allow customers to interact
directly with each other regardless of geographic boundaries
to exchange information about Mentor products and
methodologies. In addition, customer application engineers can
view call logs simultaneously, enabling them to actively
assess customer tool and design issues from anywhere.
- Automation: Through a feature within SupportNet called
SupportPro, technical information customized to each
designer's personal product set is automatically distributed
to customers via e-mail or the Web for notification of the
latest product releases, technical notes and comprehensive
application notes.
- Asset Control: SupportNet provides licensing reports for all
sites within a large company to enable centralized management
of global software entitlements, licenses and updates.
Mentor's continuing investments in call tracking systems,
Web-based customer information systems, customized support options and
new support offerings have provided thousands of customers around the
globe the flexibility they require to address their time-to-market
constraints. For more information on Mentor's award-winning support
services, visit www.mentor.com/supportnet/.
About Mentor Graphics
Mentor Graphics Corporation (Nasdaq:MENT) is a world leader in
electronic hardware and software design solutions, providing products,
consulting services and award-winning support for the world's most
successful electronics and semiconductor companies. Established in
1981, the company reported revenues over the last 12 months of more
than $600 million and employs approximately 2,975 people worldwide.
Corporate headquarters are located at 8005 S.W. Boeckman Road,
Wilsonville, Oregon 97070-7777; Silicon Valley headquarters are
located at 1001 Ridder Park Drive, San Jose, California 95131-2314.
World Wide Web site: www.mentor.com.
Mentor Graphics is a registered trademark and Mentor Graphics.
SupportNet is a trademark of Mentor Graphics Corporation. All other
company or product names are the registered trademarks or trademarks
of their respective owners.
Contact:
Mentor Graphics Corporation
Leanne White, 503/685-1984
leanne_white@mentor.com
or
Benjamin Group
Liese Piggott, 408/559-6090
liese_piggott@benjamingroup.com
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